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Original topic:

Side key only gives me option to unlock with swipe

(Topic created: 11-26-2019 01:57 PM)
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usera1SaodjsPJ
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Galaxy Note Phones

Hi, i just got the note 10 plus.

I have set my lock screen on unlock with pin and/or fingerprints. That works so far just fine until I press my side key to wake up the phone but then I can only swipe to unlock...no pin or fingerprints needed...where is the sense in the biometric security when everyone can access my phone....please help and hopefully I just didnt fine the right option...thanks

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Solution
OziusX
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Galaxy Note Phones

Hate to say it but mayhaps a factory reset is in order.

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SamsungRei
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Galaxy Note Phones

Do you use Smart Lock on the phone?



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usera1SaodjsPJ
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Galaxy Note Phones

My on body detection is off

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OziusX
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You didn't do the face unlock correct? I would disable everything and then enter in a new pattern and finger prints.

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usera1SaodjsPJ
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Galaxy Note Phones

Correct. Only fingerprints and pin

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usera1SaodjsPJ
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I tried and it didnt work

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Solution
OziusX
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Galaxy Note Phones

Hate to say it but mayhaps a factory reset is in order.

usera1SaodjsPJ
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Galaxy Note Phones

But the factory reset will delete everything right....apps pics etc?

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OziusX
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Yes, but if everything is backed up through Gmail, google one etc. You should be fine. I would recommend Google one. It's super cheap and you can back up to the cloud and then just restore.

usera1SaodjsPJ
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It worked! Thank you!

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