Side key only gives me option to unlock with swipe

[usera1SaodjsPJ]

Hi, i just got the note 10 plus.

I have set my lock screen on unlock with pin and/or fingerprints. That works so far just fine until I press my side key to wake up the phone but then I can only swipe to unlock...no pin or fingerprints needed...where is the sense in the biometric security when everyone can access my phone....please help and hopefully I just didnt fine the right option...thanks

[SamsungRei]

Do you use Smart Lock on the phone?

[usera1SaodjsPJ]

My on body detection is off

[OziusX]

You didn't do the face unlock correct? I would disable everything and then enter in a new pattern and finger prints.

[usera1SaodjsPJ]

Correct. Only fingerprints and pin

[usera1SaodjsPJ]

I tried and it didnt work

[OziusX · Accepted solution]

Hate to say it but mayhaps a factory reset is in order.

[usera1SaodjsPJ]

But the factory reset will delete everything right....apps pics etc?

[OziusX]

Yes, but if everything is backed up through Gmail, google one etc. You should be fine. I would recommend Google one. It's super cheap and you can back up to the cloud and then just restore.

[usera1SaodjsPJ]

It worked! Thank you!