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11-26-2019 01:57 PM in
Galaxy Note PhonesHi, i just got the note 10 plus.
I have set my lock screen on unlock with pin and/or fingerprints. That works so far just fine until I press my side key to wake up the phone but then I can only swipe to unlock...no pin or fingerprints needed...where is the sense in the biometric security when everyone can access my phone....please help and hopefully I just didnt fine the right option...thanks
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11-26-2019 02:47 PM in
Galaxy Note PhonesHate to say it but mayhaps a factory reset is in order.

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11-26-2019 02:25 PM in
Galaxy Note PhonesDo you use Smart Lock on the phone?
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11-26-2019 02:29 PM in
Galaxy Note PhonesMy on body detection is off
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11-26-2019 02:42 PM in
Galaxy Note PhonesYou didn't do the face unlock correct? I would disable everything and then enter in a new pattern and finger prints.
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11-26-2019 02:47 PM in
Galaxy Note PhonesCorrect. Only fingerprints and pin