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Original topic:

an error has occurred with the fingerprint sensor

(Topic created: 10-16-2020 09:17 AM)
userXQ9yfeoo7x
Constellation
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Galaxy Note Phones

Last week started getting this error message - "An error has occurred with the fingerprint sensor. If this message appears repeadely, restart your phone."

All updates are done, have tried safe mode, cleared cache partition. Cannot delete or add fingerprint because when I select fingerprint I get the error. 

Verizon - Note 8

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Note Phones

I would recommend factory resetting your device. 

Important: Please save any information you need prior to the factory reset because otherwise your personal information may not be recovered. If you have encrypted the microSD card, you must decrypt it before resetting the phone. Otherwise, your phone will not be able to read the data on the card. From Settings, search for and select Decrypt SD card, and then follow the on-screen prompts.

 

Before you perform a factory reset, be sure to back up your personal data, so you don't lose it all. Give this link a try: https://www.samsung.com/us/support/answer/ANS00062029/

 

If you are still experiencing these symptoms after a factory reset, I would recommend a service repair. Can you please provide me with your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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SamsungQue
Honored Contributor
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Galaxy Note Phones

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!

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