screen auto change bluelight filter after update to one ui 2.0

[userX23s2XsHde]

Hi,

I encountered the problem of screen blur and has the color like bluelight filter turning on after updating to android 10 and one ui 2.0. If I stop using for a while and turn on the phone ahain the problem disappeared but after a couple minutes the pproblem happened again

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[nickname1234]

can you undo the update?

[felisrf]

Hi are you also facing the same issue after installing Android 10 in S9? My screen gets green and sometimes is almost impossible to see the screen. I saw in the foruns that it is a general issue related to software incompability for all Galaxy family. Do we have any update from Samsung? I live in Brazil but bought my S9 in US last year.

Thanks

Rafael

[SamsungJoJo]

Thanks for reaching out. This forum is for the support of US products and customers. As your product is a non-US model and the support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry

[felisrf]

Hi thanks for replying but even if I bought it in US it is classified as non-US? Anyway. Do you know the solution of this issue or at least do you know what is the estimated time to Samsung provide it ? does not make sense having some of the top galaxy if after 1 year the device gets unusable.

[SamsungRei]

Service for U.S. devices is not available outside of the U.S. Please send a private message with the model code and IMEI number and I will look into your options. http://bit.ly/2XERsky

[userZXA9Qov6kN]

That's right Samsung will not service the phone if you are not in the country where you bought. They wanted me to ship the phone from Australia to US to get it serviced even outside warranty. Samsung Australia denied even looking at it,  as if I took IPhone to their service, worst service centers. I came out and replaced screen at a local multi brand service next door. BTW the only way out of discoloration is screen replacement. No matter how well you looked after your phone you have to "spend" Huge amount of money for screen replacement. 

It's really annoying to think that if you are buying a Samsung phone you are not expected to go out of the country.