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Battery draining on galaxy ring

(Topic created: 08-04-2024 01:21 PM)
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blueyzfrone
Asteroid
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Galaxy Ring

So I got mine last week. It was charged at 100% I looked about 8 hours later and it was down to like 10%. Anybody else notice it

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SamsungModerator1
Community Manager
Community Manager
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Galaxy Ring

Hello, Welcome to the Community. We understand the frustration of battery drain when using the Galaxy Ring.

You can use the steps in the following article to help improve the battery life: https://www.samsung.com/ae/support/mobile-devices/understanding-the-galaxy-rings-battery-life-and-so... 

If these steps do not help, please submit an error report through the Wearables app, using the steps here: https://us.community.samsung.com/t5/Tips-Tricks/bg-p/TipsandTricks 

You can also have the Galaxy Ring service by an authorized service center. 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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15 Replies
Klarp
Cosmic Ray
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Galaxy Ring
I dont have any battery problems with the ring. I have size 6( smaller battety) The only time I charge it is when I take a shower
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blueyzfrone
Asteroid
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Galaxy Ring
So I am returning mine and ordered another one, and of course size 13 is backordered
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dkassovic
Constellation
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Galaxy Ring

I've charged mine a few time to full when it's close to 30 I believe I charged mine Saturday Tuesday already at 50 no way it will last 3-4 days size 13

 

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Philt1
Constellation
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Galaxy Ring

I've started having the same problem. Discharged to 15% in less than a day. 

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userwSouhmUelR
Constellation
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Galaxy Ring
I also started having this problem about 2 days ago. Draining 25% battery in an hr. Tried resetting the ring or rebooting the phone, nothing helps.
The ring becomes physically warmer, it drains battery so fast.
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r3ign
Constellation
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Galaxy Ring

Same issue here, the ring isn't lasting a full day. battery is draining extremely fast, nothing seems to help. ive reset it and tried to update and nothing. 

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Philt1
Constellation
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Galaxy Ring

Sam issue. Charging twice a day now. What's up with this. 

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dfeliciana
Constellation
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Galaxy Ring
Same issue for me, battery doesn't last a day. Has anyone received a resolution?
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tomii
Asteroid
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Galaxy Ring
They know something is wrong with the ring. They are making it very difficult for you to get support if not impossible. I have tried everything, including turning off all sensors on the ring. After three months my battery drains to 0 in 20 hrs.
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