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11-21-2024 04:06 PM (Last edited 11-21-2024 07:28 PM ) in
Galaxy RingHello,
I've been using my Galaxy Watch with no issues for months.
Yesterday I bought the Galaxy Ring. Throughout the day I have noticed that the ring was doing nothing as long as the watch was connected to my phone. Please note that I was not wearing the watch, it was charging on my desk. For example, it's not tracking my heartrate at all. If I go to the heartrate page in Samsung Health, I can't even trigger a manual measure, the button does not show up.
Now, if I leave the house without my watch, or turn off my watch, then the ring starts working as intended. And I can trigger a heartrate measurement manually again.
I went to sleep at night wearing my ring, with my phone charging in another room. My ring did not track any sleep, or heartrate during the night. Again, because my watch is still connected to my phone even though i'm not wearing it, so the app assumes it should use the watch instead of the ring to track.
Now, I fully understand that while the watch is available, the ring is only used as a backup. However, when I'm not actually wearing the watch, I expect the ring to take over.
Surely what I have described above is not expected behaviour?
Best regards, Max.
EDIT: something else worth mentioning: if my watch is charging on my desk, and I'm wearing my ring, when I start a workout (let's say running), the workout starts on my watch, and it's attempting to read my heartbeat from the watch. On top of this, I see the lights on the ring flickering, it's also measuring my heartbeat, but not sending it to Samsung Health app. That makes absolutely no sense.
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11-25-2024 07:09 AM in
Galaxy RingThank you for that information. I am happy to hear that your watch is not correctly switching to your ring. I would recommend submitting an error report, so our team of engineers can get a hands-on look at the heart rate symptoms you are experiencing: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692
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11-21-2024 05:24 PM (Last edited 11-21-2024 05:24 PM ) in
Galaxy RingCheck if you have a lock screen on the watch and if auto detect wrist is functioning.
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11-21-2024 06:06 PM in
Galaxy RingHello, thanks for your answer!
Sorry for not mentioning in the first place: I have the Galaxy Watch Ultra and Galaxy Fold 6.
I have checked on my watch: there is no lock screen and wrist detection enabled on the watch.
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11-21-2024 06:23 PM in
Galaxy Ring- Mark as New
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11-21-2024 06:28 PM in
Galaxy RingHi, thanks for your answer.
As I mentioned, I have not per say disconnected the watch from my phone.
However, if my phone is far away enough from my watch, it's not detected anymore, which then enables the ring to function accordingly.
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11-21-2024 06:31 PM in
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11-21-2024 06:54 PM in
Galaxy RingSorry but that seems to be incorrect.
Have a look at https://www.samsung.com/us/support/answer/ANS10003609/#:~:text=When%20wearing%20them%20together%2C%2....
It says: "If you find that the battery is draining on either the ring or the watch, you can charge one while wearing the other and still receive health tracking benefits."