JUMP TO SOLUTION Solved

Original topic:

Galaxy ring doesn't measure heart rate continuously

(Topic created: 07-20-2024 05:34 PM)
2909 Views
Members_d0i5nwM
Constellation
Options
Galaxy Ring

I just got my ring. I've set it to measure heart rate continuously, still it measures every 10 minutes. I'm not sure why that's happening.

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy Ring

Hello, Welcome to the Community, and thank you for reaching out. We understand the concern with the Ring not measuring the heart rate correctly. 

Please contact the Samsung health team at 1-855-795-0509 health related concerns. 

For Samsung Health related issues, please also submit feedback: go to Samsung health App settings > Contact Us > Error Reports.

 

View solution in context

0 Likes
Reply
10 Replies
meself
Honored Contributor
Options
Galaxy Ring
Not trying to be nasty or anything but is there a reason you want it to be continuous
0 Likes
Reply
sbllbs
Galaxy
Options
Galaxy Ring
When you start a workout activity it will measure continuously. But it will not just measure continuously on its own. You have to be doing something.
0 Likes
Reply
IDBaller
Cosmic Ray
Options
Galaxy Ring
Is there anyway to turn on continuous HR monitoring on the ring? If there's exercises I'd rather leave the watch off my wrist it'd be nice if it would continually track during my workout at least. 

Also curious if it tracks floors. 
0 Likes
Reply
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy Ring
Open Samsung Health
Scroll down to Heart Rate
Tap the 3 dots in the top right
Select Advanced Measurement
And select continuous 1722052283645_1722052283634_0.jpg1722052301187.jpg


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


IDBaller
Cosmic Ray
Options
Galaxy Ring
Ok. So I've done that but it shows the range and most recent reading.

If I start a workout wearing just the ring it just displays the dots as if it isn't detecting HR.
0 Likes
Reply
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy Ring
Make sure the tab on facing your palm at all times. If it's not pointed down, it won't measure correctly.


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Reply
IDBaller
Cosmic Ray
Options
Galaxy Ring
If your watch is in range of the phone will it try to use it regardless of the state of the ring?
0 Likes
Reply
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy Ring
It might try for a second and then it will notice your not wearing it and won't do the reading


If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


0 Likes
Reply
IDBaller
Cosmic Ray
Options
Galaxy Ring
Tab facing down. Watch off. Testing a workout. More than 5 minutes in. 0 HR 1722053634888.jpg