Preorder Feedback, Orders, shipping, etc.

[Martion]

if you guys decide to introduce the product be sure you are well prepared as apple is.

You introduced the ring today, I wanted to order it and boom, website glitches after glitches, then sizing kit is out of stock, and there is no info how to measure to find the correct size, shame shame. support chat doesn't have any idea how to measure  it either, at some point they say "come back later" ...WOW

I would call that product introduction a disaster !

[GaryB82]

- Ordered - Watch 7 Ultra, Ring, and Buds 3 Pro

- Date ordered: July 10

- Ordered from : Samsung.com

- Trade-in info - Trading Galaxy Watch 5 Pro

- Estimated delivery date: July 24th

[bill-e]

- Date ordered: Jul 10

- Where did you order from (samsung.com, carrier, retailer, etc.): Samsung App

- Unlocked or Carrier variant: LTE

- Model, storage capacity, Color: Watch 7 Ultra

- Did you trade-In: Watch 5 Pro

- Estimated delivery date: July 25

[bill-e]

I was at Verizon today picking up an iPhone for my wife and they had a Fold 6 on display.  It is sweet and I'm glad I pre-ordered one! 

[CedBo738]

Just received a email from Samsung saying my watch will be delivered on the 31st.

[Imc87]

Still no updates for me. Really upset with samsung and their poor way of handling this

[CedBo738]

Have you checked lately?

[nenohyop]

@PsycoP Curious, did you receive your watch yet?

[PsycoP]

Not yet it says Aug 21, I did learn that if you do not have any update on delivery, go to your order on your samsung account, click view invoice, then click download, it will show your true delivery date.

[usergmKYOEuSsV]

Crazy is as crazy does. I also joined forces of complaints due to pushing my Watch 7 Ultra from Aug 14th to Sep 25th without notifying me.

Then this morning my order shipped UPS to arrive on the 31st (2 days) of July.

Amazing. They can do better, communications and transparency will yield more loyalty and less criticism. Pay attention Samsung!!

[Members_73x2eUW]

On July 10 at 8:18 AM I placed an order for Watch Ultra, Galaxy Ring, and Buds Pro 3. All 3 were committed to be delivered on July 24. On July 23, I noticed that none of the products had been shipped, and the next day, instead of an expected delivery date, a message appeared that said there had been a delay, but no new delivery date had been provided. Now, after watching the drama unfold online of customers angry about delays, I am fully aware that there were quality issues with the buds and significant demand issues with the ring. There are even rumors of some issues with the watch. My concern is that while I am sure those issues are real, how in the world is it possible that, based on when I placed my order, I would not be one of the customers who received their order in the first waves? I am watching customers who placed orders days, even a week after mine, receive the product while I wait with no update. I have contacted customer support 3 times, wasted hours on hold or waiting for chats, and have received zero help of any kind from any agent. They just keep telling me they can't help and have no info on what is going on with my order. Again I get it, they got too many orders but why in the world would they not ship them in the order they were placed? Any business strategy expert knows that the most loyal highest value customers are the ones that placed orders right away this is the purpose of a "preorder" strategy, despite this and despite ordering all of the new wearables at the same time I am now being penalized for my loyalty. I could today cancel my order and probably track down these items from local retailers, admittedly at a slightly higher price. What is the purpose of a preorder? Why is Samsung executing so poorly that its faster to wait to order? I am sure Apple finds all of this very entertaining, and I sure wish there was another alternative between Samsungs incompetence and having to switch all of my devices to Apple. Samsung what were you thinking? Why cant you just stop shipping orders out of sequence? Who is running this clown show and why haven't you been replaced? As a customer experience professional I understand things happen but at this point I am embarrassed to be a customer and Samsung clearly does not want me to remain one.

I love how the Samsung community admins immediately deleted my topic and buried this post in another thread on a different product channel. Way to try and diminish the prevalence of negative feedback about the disaster of a product launch on your community.