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Original topic:

Ring not stable with connection

(Topic created: Sunday)
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Galaxy Ring
My ring keeps disconnecting from my phone and i have to reset the ring please fix the connection issue on the ring another update hopefully
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DrewsNetwork
Constellation
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Galaxy Ring
I am having the same issue and looking for an update on a solution.
hallant81
Constellation
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Galaxy Ring
Same here. It's annoying.
userQQcYVE8Hds
Constellation
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Galaxy Ring
Me too. Fix this please
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userlQ1mpzieii
Constellation
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Galaxy Ring

same, it constantly disconnects from bluetooth and the wearable app. UNREALIBLE. 

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Solution
SamsungModerator1
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Galaxy Ring

Thank you for reaching out. I can certainly understand your frustration with your Galaxy Ring repeatedly disconnecting. If your Galaxy Ring disconnects from your phone, then there may be an issue with the Bluetooth connection. You can fix this by reestablishing the connection, ensuring there are no obstacles, and updating the Galaxy Wearable app. Give this link a try for more steps to troubleshoot the disconnection between your ring and phone: https://www.samsung.com/us/support/troubleshoot/TSG10003289/

 

If you continue to experience these symptoms after completing the troubleshooting steps, I would recommend submitting an error report. This will allow our team of engineers to get a hands-on look at the symptoms you are experiencing: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

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