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Original topic:

App Details just opens a blank screen with a buffering wheel on Google Play?

(Topic created: 05-22-2024 07:11 AM)
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userT3LSer88p4
Constellation
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Galaxy S Phones

Anyone have a fix to this? Whenever I open the settings on an app and select view app details in store, it opens to a dead link on the Google Play Store. Just a blank screen with the buffering wheel.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello, thanks for reaching out about this, and welcome to the Community. I am sorry to hear you are unable to view app details in the Play store. First, have you tried clearing cache and data on the Google Play Store app itself? Here's a guide to help: https://www.samsung.com/us/support/answer/ANS00077611/#:~:text=Open%20Settings%2C%20and%20then%20swi....

Another thing to try is testing your connections when accessing the Play store, such as trying with or without Wi-Fi. 

 

Lastly, I would check to see your Google Play and your phone are up to date. 

If the troubleshooting isn't helpful, submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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