Bixby Voice Not Working

[usernXeOrnHbDb]

Samsung I am getting very frustrated with your new S8 Plus and Bixby. When the Bixyby Voice first rolled out it was working great then the Bixby Voice activation stopped working after an update ( Bixby would not wake up using my voice would only work when manually pressing the designated Bixby button).  I tried clearing cache, deleting data on Bixby Voice, and Bixby Home. After doing this Bixby voice would would say when trying to train my voice Bixby Can Not Hear You no matter what I tried with the distance of the phone or how loud I spoke.

I also deleted the Cache Partition but it didn't work.  After numerous days Samsung Support contacted me via Facebook messaging and suggested that I uninstall updates to Bixby Voice and Bixby Home.  I was able to retrain my voice and I was Happy.  The next day the Bixby Voice Activation stopped working again.  

Samsung, when will this be fixed.  This is the first time I have thought about getting rid of Samsung and I have been with you since the S3 and and all Televisions are Samsung.

Please provide me with an answer to a workaround or when will the update fixing this problem be out?  You have known for weeks that others have the same problem!

I have attached a screen shot when you try to train my voice when starting Bixby.

Thank you

Doug

Processes already tried but Have Not Resolved Issue:

The Bixby Voice App was the current app when it stopped working 3 weeks ago

I uninstalled updates on Bixby voice when suggested by Samsung FB support (it worked then stopped again the next day.)

Cleared Cache Bixby Home and Voice

Deleted Data Bixby Home and Voice

Deleted Cache Partition

[Blexo09]

Same happening to me.. Frustrating. 

[Blexo09]

Yes. And have all updates. 

[JPhrost]

Clear app cache?

[TheSean]

@JPhrost, that's a good idea. Can you guys please try this and report back? 

[userYh2VLs7kr7]

Same problem here. Clearing Cache does not help!

[Blexo09]

Tried it. Does not help. Nothing seems to 

[Walkerhunter]

Bixby key does nothing and the Bixby icon takes me to my home screen. Yes I received the testers email. Any ideas?

[TheSean]

How about the app data itself? Have you tried clearing this? 

[userLVF7werP44]

I am having the exact same issue as well

[SamsungChad]

You may need to clear the cache and delete the data for Bixby Voice and restart the phone. Settings>Apps>Application Manager>All Apps>Bixby Voice>Storage clear cache and delete data. After restart, double tap the Bixby button and see if this resolved the issue.