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Original topic:

Blocked numbers after new update

(Topic created: 12-08-2022 02:34 AM)
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SmileyR
Halo
Options
Galaxy S Phones

Since I got the new update I have 2 phone numbers that are blocked any help would be appreciated. Check the call blocking on the phone and neither number is listed as blocked.

 

 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S Phones

Hello, We understand how frustrating it is when we are unable to receive an important call.

 

This article provides the multiple ways a number can be blocked on the phone, including the Spam Protection. https://www.samsung.com/us/support/answer/ANS00062352

 

If you have verified the numbers are not being blocked in the Phone Settings, we recommend reaching out to your service provider for assistance as they are responsible for this service.

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2 Replies
krayzie15
Supernova
Options
Galaxy S Phones
I had a problem with this without the update. I had someone blocked and unblocked them and still couldn't get texts from them . I am using Google messages and my problem was even though they were unblocked I someone had their number as spam messages so I wasn't getting them . Not sure how I took it off it being spam messages but when I did I received texts from them once again
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S Phones

Hello, We understand how frustrating it is when we are unable to receive an important call.

 

This article provides the multiple ways a number can be blocked on the phone, including the Spam Protection. https://www.samsung.com/us/support/answer/ANS00062352

 

If you have verified the numbers are not being blocked in the Phone Settings, we recommend reaching out to your service provider for assistance as they are responsible for this service.