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Contact names not showing up on incoming calls

(Topic created: 07-31-2019 09:51 AM)
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userWb4WZNe8w5
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Galaxy S Phones

I have a galaxy s8 plus. When I receive incoming calls from a contact in my phone book only their number displays. But when I go in my recent calls both their name and number is there. Like most people I don't know everyone's phone number so when people are calling me, I don't know who they are until after I miss it. I've already tried restarting my phone. No luck And I checked for a software update. It's up to date.

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userEJRGQ7FhNC
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Galaxy S Phones

Hello

I am having the same issue but I have a galaxy S10+. My incoming calls are showing restricted that are in my contacts. Any solutions?

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SamsungJoJo
Samsung Moderator
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Galaxy S Phones

@userEJRGQ7FhNC Have you tried disabling "Call Protect"?

 

Navigate to your settings > apps > 3 dots in the top right corner > show system apps > search for call protect > disable.

 

See if that helps.

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