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Galaxy S8 Wifi Issues

(Topic created: 07-10-2018 11:19 AM)
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Holybob
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Galaxy S Phones

So I am posting here because after research I do not see anyone with this issue and wanted to see if anyone had suggestions on what to do to attempt to fix it. 

 

What will happen is my phone will lose internet connection while connected to my Wifi. As shown in the screen shots below it has the Wifi Symbol along with an exclamation mark. When I go to the Wifi settings it states "Internet may not be available"

 

The only way to fix the issue is to turn the wifi off then back on. Now keep in mind that this does not happen all the time as It will happen spoardically throughout the day and there does not seem to be a specific app that causes this. This has happened while browsing the internet on multiple different browsers and it has happened while watching videos in applications such as Youtube, Twitch, Netflix, Hulu, etc.... This issue only seems to be affecting my galaxy S8 as the other devices on my network does not have this issue including my old Samsung S7 Edge.

 

What I have tried is the following in no particular order 

  • Turned the phone off/on
  • Cleared browser cache
  • Cleared the cache partition
  • Reset my wifi connections
  • Factory reset my phone
  • Reset my router
  • Verified my Router Firmware was up to date
  • Had Verizion send me a replacement phone. Same issue happens

My Router is the Google Onhub

 

Galaxy S8 Screen Shot 1.pngGalaxy S8 Screen Shot 2.png

477 Replies
userSczEItT21d
Constellation
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Galaxy S Phones

@SamsungMichelle

I have tried all of the fixes suggested, including making sure all devices have different ip addresses and trying connection with carrier data disabled. None of the suggested fixes work. What does Samsung suggested it's customers do?

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Options
Galaxy S Phones

Can I get the following information?

 

Model Number

Baseband Version

Carrier

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Alexey Meshkov
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Model Number: Samsung Galaxy S8 (SM-G950FD)

Baseband Version: G950FXXU2CRE3

Carrier: Megafon

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Ahsanj1986
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Galaxy S Phones

I'm facing the exact same issue on S9 plus.

 

Model number : SM-G965U

 

Baseband version : SM-G965USQS2ARF4

 

Carrier: Verizon

 

Have tried static ip but still doesn't resolve the issue.

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SamsungKim1
Supernova
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Galaxy S Phones

Does this occur with the device in safe mode?

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User EY61
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Galaxy S Phones
No it dont occurs in safe mode and because of that it could be an app that occurs the problem.
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moWMan
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Galaxy S Phones

hello,

 

this issue came back within minutes of doing a factory reset. so if safe mode is not seeing this problem, then its the phone that's doing something / starting a service that causes the problem.

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FrancisBarbosa
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Galaxy S Phones

Ok. I've posted that the problem was fixed to me, but it come back few days ago. I'm very disappointed with the Galaxy s8+ and even more with Samsung's support. This will be the last smartphone from this brand that I buy.

 

Good luck for all the owners.

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SamsungKim1
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Galaxy S Phones

Correct. Try deleting your most recent apps one by one until you find the one responsible.

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HJR2000
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Galaxy S Phones

On mine, the phone was fine until a Samsung Android update came down and was applied.

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