Original topic:

How to unlock screen/phone

(Topic created: yesterday)
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KathleenFox
Astronaut
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Galaxy S Phones

I have a Samsung Galaxy S9 cell phone which is currently locked. It has 64 GB and is running Android Version 8.0.0. I do not know the password to unlock the phone. Is there some way to unlock it WITHOUT losing the data? I know that I can reset it to the factory settings, but that will cause the data to be lost. Please advise...Thanks, Harvey Fox .

1 Reply
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S Phones

@KathleenFox You shouldn't post your personal email in a public forum like this. 

Devices have security to make sure that if the phone is stolen or accessed by someone other than the owner, the data can't be accessed. Unfortunately this also means that the owner must remember the password so they can access the data.