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Image Downloads through MMS/SMS Messaging

(Topic created: 02-24-2021 09:07 AM)
userF03L43HEqy
Asteroid
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Galaxy S Phones
My phone did an auto update overnight to the Android 11, and I noticed lots of changes that are okay, but I am having issues with sending and receiving download images in my message app...can someone please help with this?

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Are you using the stock Samsung Messages app?

 

You can try clearing the cache on the messaging app to see if that helps any.

 

Navigate to your settings > apps > click on the 3 dots in the top right corner > select "Show System Apps" > find and click on Messages > storage > clear cache.

 

You can also try wiping the system cache partition. Doing this is always good to do after a recent update.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight yes, them, and press the Power key to select.
  8. When the wipe cache partition is complete, the Reboot system now is highlighted.
  9. Press the Power key to restart the device.

 

If you still are experiencing the same symptoms after trying the steps above, I would recommend reaching out to your carrier for further assistance.

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3 Replies
userF03L43HEqy
Asteroid
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Galaxy S Phones
update to my above question: I am also receiving error messages when downloads don't send.
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Reply
Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Are you using the stock Samsung Messages app?

 

You can try clearing the cache on the messaging app to see if that helps any.

 

Navigate to your settings > apps > click on the 3 dots in the top right corner > select "Show System Apps" > find and click on Messages > storage > clear cache.

 

You can also try wiping the system cache partition. Doing this is always good to do after a recent update.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight yes, them, and press the Power key to select.
  8. When the wipe cache partition is complete, the Reboot system now is highlighted.
  9. Press the Power key to restart the device.

 

If you still are experiencing the same symptoms after trying the steps above, I would recommend reaching out to your carrier for further assistance.

View solution in context

SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

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