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Notification sounds duplicate/multiply for text messages

(Topic created: 05-24-2019 09:14 AM)
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user1h29yBeJEm
Asteroid
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Galaxy S Phones

When I get a text message, for example, my notification sound for it duplicates into a lot more than one, it's a different amount each time... I tried clearing the cache but that didn't do anything... 

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. Once the android recovery mode populates, then scroll to wipe cache partition using the volume down key, and select it by using the power button.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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8 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Are you using the stock messaging app?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user1h29yBeJEm
Asteroid
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Galaxy S Phones

Yes

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Have you tried wiping the cache partition on your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user1h29yBeJEm
Asteroid
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Galaxy S Phones

Does that mean just the messages app cache? 

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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. Once the android recovery mode populates, then scroll to wipe cache partition using the volume down key, and select it by using the power button.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

user1h29yBeJEm
Asteroid
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Galaxy S Phones

Seems to have fixed it...

 

Thanks! 🙂

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userp8tnPZd1ew
Constellation
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Galaxy S Phones

Tried this but did not solve the issue

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jleicheng
Astronaut
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Galaxy S Phones
how do you do this on the Note 20 with no Bixby key?
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