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Original topic:

Photos in my photo gallery is no longer supported in other apps like photoshop

(Topic created: 11-19-2020 02:54 PM)
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usernILNqhSmdT
Constellation
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Galaxy S Phones

As of a couple of weeks ago something happened with my photo gallery. I have always been able to use my photos in the photoshop app and be able to upload my photos to places like Costco and Walgreens to buy prints and now suddenly the files aren't supported. The only work around I have found is to screenshot and then upload that. I have tried everything I can think of to fix it!

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S Phones

You can see what format the pictures are stored in. Open a photo in the gallery and slide the picture up to get details. For sites like Costco and Walgreens the jpg format is probably the best. 

 

Check Camera settings -> Format and advanced options to ensure that "HEIF picture" is off 

 

You can also try Camera settings -> Reset settings.  

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LongHiker
Legendary Samsung Care Ambassador
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Galaxy S Phones

You can see what format the pictures are stored in. Open a photo in the gallery and slide the picture up to get details. For sites like Costco and Walgreens the jpg format is probably the best. 

 

Check Camera settings -> Format and advanced options to ensure that "HEIF picture" is off 

 

You can also try Camera settings -> Reset settings.  

usernILNqhSmdT
Constellation
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Galaxy S Phones

Thank you!!!

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userjEsBzwvij2
Constellation
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Galaxy S Phones

I can't find

Camera settings -> Format or advanced options on my Galaxy S8, nor do I see and reference to "HEIF".

Any suggestions?

-winston

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