I have a S10+. Everything was working great, and then all of the sudden, I have the follwoing issues :
- Every single video is played really slow and with no sound at all. This includes video recorded on my phone, video from facebook/internet, advertisement videos.
- I cannot open any audio media, including voice messages. Stuck at 0:00 time
- Cannot hear any ringtones. Vibration works
- I cannot hear any sound at all, even when I try to listen to some other ringtones, I just hear click from the sound output.
However, if someone calls me, I can hear perfectly.
@userQydbq86VJl, Have you tried to clear the cache partition of your device? Have you tested to see if this occurs when the device is placed into safe mode?
We wanted to provide you with the troubleshooting steps to place your device into safe mode.
That would be hard to pinpoint exactly due to a lot of factors involved. However, I would like to recommend running the Device care> Optimization to clear any unneeded data that may have caused this concern. Running this periodically will ensure the best functionality of your device.
For future efforts, testing the device in safe mode will allow you to see if there is a recently downloaded third-party application causing your concerns.
Glad the issue is resolved and if you need further assistance feel free to ask, we are here to help.
Hope this finds you well
^SamsungZell
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