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Why won't the Spotify App install on my phone?

(Topic created: 07-19-2020 09:35 AM)
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JazzmanJ
Astronaut
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Galaxy S Phones
I installed the app when I first got the watch several months ago, but after a recent update, the was no longer visible, even though my phone was indicating that it was still installed on the watch.  I unstalled the app and then tried to reinstall, but it keeps telling me that it can't be done.

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Solution
Stephanie Nikki
Black Hole
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Galaxy S Phones

Have you tried wiping the cache partition on your device?

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

Give these steps a try to wipe the cache partition on your device: 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device

 

 

Let me know if this helps! 
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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8 Replies
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy S Phones

Hello,

 

What type of phone and watch are you using? Are you getting a specific error message when trying to install the Spotify app?

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JazzmanJ
Astronaut
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Galaxy S Phones
I have a Galaxy S10 phone and a Galaxy watch. The Error Message simply says that the installation failed and that I should try again later, but I've re-tried it multiple times with no success.
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Solution
Stephanie Nikki
Black Hole
Options
Galaxy S Phones

Have you tried wiping the cache partition on your device?

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

Give these steps a try to wipe the cache partition on your device: 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device

 

 

Let me know if this helps! 
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

MrQue
Honored Contributor
Options
Galaxy S Phones

Did you still need help with your issue?

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JillVasoya
Astronaut
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Galaxy S Phones
i too have the same Spotify problem as @JazzmanJ. i also have tried to do the steps you suggested him, but my phone doesn't respond to that format and just restarts instead
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JazzmanJ
Astronaut
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Galaxy S Phones
I will try that and let you know. Thanks!
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JillVasoya
Astronaut
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Galaxy S Phones
please help me too. my phone doesn't function properly 😔.
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Bubba22
Astronaut
Options
Galaxy S Phones
I too have the same problem. try to install Spotify from the play store will not install. did all the directions still does not install. extremely frustrating.
I even downloaded the APK and installer will not let me install it.
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