Solved: 1 Week old phone with dead screen - Samsung Community

canrilo91 · ‎01-10-2023

I just received my S21 ultra a week ago. A couple of times the screen glitched with green/purple interference-like lines, but recovered successfully. But after a week of normal use (no fallings, no splashes, no deforming, no nothing) the phone screen glitched completely and stopped working.It is now as shown in the image. SW and touch are still working. After watching some walkthrough and with some luck and several tries I managed to wipe cache and even factory reset but the screen is still the same. I am able to confirm this because I was able to connect to an external screen.

bill-e · ‎01-11-2023

Don't wait to start the repair ticket if the phone is really just 1 week old. After 14 days they will either repair it or replace it with a refurbished phone. Before 14 days you can get it exchanged.

You can set up repairs here: https://www.samsung.com/us/support/service/ or contact customer support at 1-800-726-7864.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

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00x112 · ‎01-11-2023

Is it getting hot near top half of the phone?

bill-e · ‎01-11-2023

Don't wait to start the repair ticket if the phone is really just 1 week old. After 14 days they will either repair it or replace it with a refurbished phone. Before 14 days you can get it exchanged.

You can set up repairs here: https://www.samsung.com/us/support/service/ or contact customer support at 1-800-726-7864.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro

Original topic:

1 Week old phone with dead screen

1 Solution