Amazon music keeps crashing on One UI 5 update

[Vince82]

App keeps crashing with new update of Amazon music on one ui 5 galaxy s21 ultra unlocked same app update runs good on galaxy s20 ultra one ui 4. Any idea what is causing it?

[MarvinG84]

Try clearing the cache 

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[Vince82]

Still having the app crashing issue

[MarvinG84]

What app version are you on? I'm on 22.15.2 and have no issues with the same phone as you

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[Vince82]

I have the same version. I don't know why it crashes

[MarvinG84]

That's weird, have you tried rebooting your phone or uninstalling the app and install it again?

Now that I think about it, I had that couple of times with Instagram where, when I try to open the app, it closes right away. I usually just leave it alone for a while and after a day it works again. No idea why though.

[Vince82]

I rebooted my phone 4 times still have the issue haven't uninstall and reinstall it has been two or three days it has been going on

[MarvinG84]

You can try to uninstall the app and go with an older version

https://m.apkpure.com/amazon-music-songs-podcasts/com.amazon.mp3/download

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[Vince82 · Accepted solution]

Okay I have uninstalled it and reinstalled it. It's working with no problem now

[MarvinG84]

Cool, glad that worked for you

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download