Solved: Re: Re: Re: Amazon music - Samsung Community

Vince82 · ‎12-09-2022

App keeps crashing with new update of Amazon music on one ui 5 galaxy s21 ultra unlocked same app update runs good on galaxy s20 ultra one ui 4. Any idea what is causing it?

MarvinG84 · ‎12-09-2022

Try clearing the cache

Vince82 · ‎12-09-2022

Still having the app crashing issue

MarvinG84 · ‎12-09-2022

What app version are you on? I'm on 22.15.2 and have no issues with the same phone as you

Vince82 · ‎12-09-2022

I have the same version. I don't know why it crashes

Screenshot_20221209_132309_Settings_1000002233_1670613795.jpg

MarvinG84 · ‎12-09-2022

That's weird, have you tried rebooting your phone or uninstalling the app and install it again?

Now that I think about it, I had that couple of times with Instagram where, when I try to open the app, it closes right away. I usually just leave it alone for a while and after a day it works again. No idea why though.

Vince82 · ‎12-09-2022

I rebooted my phone 4 times still have the issue haven't uninstall and reinstall it has been two or three days it has been going on

Screenshot_20221209_133126_Device care.png

MarvinG84 · ‎12-09-2022

You can try to uninstall the app and go with an older version

https://m.apkpure.com/amazon-music-songs-podcasts/com.amazon.mp3/download

Vince82 · ‎12-09-2022

Okay I have uninstalled it and reinstalled it. It's working with no problem now

MarvinG84 · ‎12-09-2022

Cool, glad that worked for you

Original topic:

Amazon music keeps crashing on One UI 5 update