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Cannot connect to 5G network only 4G on Galaxy S21 Ultra

(Topic created: 10-27-2022 02:00 PM)
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titi_usa
Astronaut
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Galaxy S21

I have a Samsung s21 ultra just cannot connect to 5g network, only 4g. Any idea to how fix it to connect on 5g network.

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Yamialex224
Honored Contributor
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Galaxy S21
What carrier cause some allow network mode which can get you 5G
Or 5G isn't in your area
Or you need a new sim card

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Yamialex224
Honored Contributor
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Galaxy S21
What carrier cause some allow network mode which can get you 5G
Or 5G isn't in your area
Or you need a new sim card
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titi_usa
Astronaut
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Galaxy S21
I try whit my sim card in other phone and 5g is working good. Am using t-mobile
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cali8702
Comet
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Galaxy S21
Did you try resetting network settings? Switching to airplane mode than switch off .then restart phone.
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eg781
Astronaut
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Galaxy S21
Did you get your phone in Europe? I have the same issue, and I heard it is because the European sw hasn't been updated to the 5G US networks.
Marabount
Astronaut
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Galaxy S21
Same issue here. Lost 5G connectivity after updating to Android 13.