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How can I access my email account after being locked out Galaxy S21?

(Topic created: 08-10-2022 07:29 AM)
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grannydriver
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Galaxy S21

How do I get my email account back on my phone? Had a 205.2 error code since Friday. I apparently was typing in the wrong password. I was locked out of my account. 

Many attempts later I can no long get my email on my phone....can't reset password have been on the pho e for 2 1/2 hrs only to get disconnected. 
I can see my emails on my desktop so how do I get them back on my phone?
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grannydriver
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Galaxy S21
Thank you, I called customer service again. Thos time we were able to reset the password and I at least for mow can receive my emails again.

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bill-e
Epic Samsung Care Ambassador
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Galaxy S21

You have to call the customer service for your email provider.  Only they can unlock your account.  Your email provider might also have a customer service link on their web page. 

 

 

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Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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bill-e
Epic Samsung Care Ambassador
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Galaxy S21

Who is your email provider?  If it's Google you can log onto your Google account and unlock it yourself by answering your security  questions. 

 

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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grannydriver
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Galaxy S21
AT&T is my provider but I have Samsung email on my phone. Samsung tech couldn't help so directed me to AT&T. The tech I spoke to there did what he could but nothing worked. He also informed me they no longer have a tech support team for emails anymore. He did find a phone number for a department who might be able to help but they couldn't help and transfer me to another department and after 2 1/2 hrs that transfer was disconnected.

I am not computer savvy. I have tried several different things. Now I am afraid I my have messed up my emails I was receiving on my computer as well as my phone.
For instance I can no longer get the Google Chrome browser on my computer so I obviously messed something up there.
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bill-e
Epic Samsung Care Ambassador
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Galaxy S21

What is your domain?  That means what comes after the @ in your email address? 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
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Solution
grannydriver
Asteroid
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Galaxy S21
Thank you, I called customer service again. Thos time we were able to reset the password and I at least for mow can receive my emails again.
bill-e
Epic Samsung Care Ambassador
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Galaxy S21

Isn't it great when a plan comes together ;)! 

 

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor, NEO 55" QN90D TV
grannydriver
Asteroid
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Galaxy S21
Just had to get through the 3 hrs of frustration, disconnection, multiple transfers oh and 5 days with no emails.