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Original topic:

Is anyone else having trouble playing music on the Samsung S21?

(Topic created: 05-02-2021 04:34 PM)
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Jay71460
Cosmic Ray
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Galaxy S21
On my new S21 I can't play the music they smart switched all my info at the Tmoblie store from my S10, SMH Didn't have a problem with playing music on my S10, but on my new S21 it say failure to play track on track after track, if I known this would happen I would have kept the S10, you would think that the S21 would work better than the S10.
 Samsung Please Fix This ASAP. I need my music 
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1 Solution


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Solution
Stephanie Nikki
Black Hole
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Galaxy S21

At this time it is recommended to report this issue and any logs to the Members App using the steps below:

1.      Download Samsung members app from Galaxy store (If not already installed.)

2.      Open Samsung members app -> log-in with Samsung account -> Explore -> press “+”sign


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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14 Replies
Jay71460
Cosmic Ray
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Galaxy S21
No it played at first
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Jay71460
Cosmic Ray
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Galaxy S21
Slowly but surely some tracks stopped playing and now that I looked online I'm not the only one
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Jay71460
Cosmic Ray
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Galaxy S21
I've tried 2 different ones and that reads different types of formats and it still doesn't work I'm thinking of deleting all my music and reinstalling from my computer
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Jay71460
Cosmic Ray
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Galaxy S21
And I'm using Samsungs music player and it worked on my S10
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Jay71460
Cosmic Ray
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Galaxy S21
I just cleared the systems cache and it still doesn't work SMH
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Jay71460
Cosmic Ray
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Galaxy S21
It played fine for about a week then slowly but surely a lot of my tracks stopped playing
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User_name
Black Hole
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Galaxy S21

from which music player app? 

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Jay71460
Cosmic Ray
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Galaxy S21
Samsung music app and I've downloaded 2 other and it still didn't work so I deleted them
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User_name
Black Hole
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Galaxy S21

have you tried it in the safe mode? 

submit an error report via samsung members app

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