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Original topic:

POP email can receive not send.

(Topic created: 04-24-2022 07:09 AM)
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muskynut
Astronaut
Options
Galaxy S21
Phone type Galaxy S21 Ultra
Recently I have not been able to send email with the Samsung email app.from my netzero account. (Pop)
I've tried every setting given. This started when I changed the password.
I can receive emails but can't send.
Any help would be greatly appreciated. 

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

I am sorry to hear you are unable to send email from the Samsung Email app, and can understand the inconvenience. In addition to what @Who_Dis  suggested for clearing the app's cache and data (steps here: https://www.samsung.com/us/support/answer/ANS00077611)
and submitting an error report (steps here: https://www.samsung.com/my/support/mobile-devices/how-to-submit-an-error-report-on-samsung-members-a...)
I suggest also trying Safe Mode. Safe Mode can help determine if a third-party application may be responsible for this behavior. The guide is here: https://www.samsung.com/us/support/answer/ANS00062983/
You can also try clearing your device's cache partition with these steps, which can help improve device behavior: 
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

Please let me know if all these help.

 

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4 Replies
Who_Dis
Neutron Star
Options
Galaxy S21

reproduce the issue and report to samsung members app > get help > error report

 

have you tried logging out of the account then back in?

also, have you tried clearing cache and data for the samsung email app?

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muskynut
Astronaut
Options
Galaxy S21
Thanks that worked. Appreciate the quick help.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

I am sorry to hear you are unable to send email from the Samsung Email app, and can understand the inconvenience. In addition to what @Who_Dis  suggested for clearing the app's cache and data (steps here: https://www.samsung.com/us/support/answer/ANS00077611)
and submitting an error report (steps here: https://www.samsung.com/my/support/mobile-devices/how-to-submit-an-error-report-on-samsung-members-a...)
I suggest also trying Safe Mode. Safe Mode can help determine if a third-party application may be responsible for this behavior. The guide is here: https://www.samsung.com/us/support/answer/ANS00062983/
You can also try clearing your device's cache partition with these steps, which can help improve device behavior: 
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

Please let me know if all these help.

 

muskynut
Astronaut
Options
Galaxy S21
Cleaning out the cash did the trick, thanks for the help.
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