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Original topic:

POP email can receive not send.

(Topic created: 04-25-2022 10:20 AM)
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muskynut
Asteroid
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Galaxy S21
Phone type Galaxy S21 Ultra
Recently I have not been able to send email with the Samsung email app.from my netzero account. (Pop)
I've tried every setting given. This started when I changed the password.
I can receive emails but can't send.
Any help would be greatly appreciated. 

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4 Replies
Who_Dis
Neutron Star
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Galaxy S21

reproduce the issue and report to samsung members app > get help > error report

 

have you tried logging out of the account then back in?

also, have you tried clearing cache and data for the samsung email app?

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muskynut
Asteroid
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Galaxy S21
Thanks that worked. Appreciate the quick help.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

I am sorry to hear you are unable to send email from the Samsung Email app, and can understand the inconvenience. In addition to what @Who_Dis  suggested for clearing the app's cache and data (steps here: https://www.samsung.com/us/support/answer/ANS00077611)
and submitting an error report (steps here: https://www.samsung.com/my/support/mobile-devices/how-to-submit-an-error-report-on-samsung-members-a...)
I suggest also trying Safe Mode. Safe Mode can help determine if a third-party application may be responsible for this behavior. The guide is here: https://www.samsung.com/us/support/answer/ANS00062983/
You can also try clearing your device's cache partition with these steps, which can help improve device behavior: 
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.

Please let me know if all these help.

 

muskynut
Asteroid
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Galaxy S21
Cleaning out the cash did the trick, thanks for the help.
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