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‎04-24-2022 07:09 AM in
Galaxy S21Solved! Go to Solution.
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‎04-25-2022 10:00 AM in
Galaxy S21reproduce the issue and report to samsung members app > get help > error report
have you tried logging out of the account then back in?
also, have you tried clearing cache and data for the samsung email app?
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‎04-25-2022 10:51 AM in
Galaxy S21- Mark as New
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‎04-25-2022 10:20 AM (Last edited ‎07-27-2022 01:04 PM by SamsungJustin ) in
Galaxy S21I am sorry to hear you are unable to send email from the Samsung Email app, and can understand the inconvenience. In addition to what @Who_Dis suggested for clearing the app's cache and data (steps here: https://www.samsung.com/us/support/answer/ANS00077611)
and submitting an error report (steps here: https://www.samsung.com/my/support/mobile-devices/how-to-submit-an-error-report-on-samsung-members-a...)
I suggest also trying Safe Mode. Safe Mode can help determine if a third-party application may be responsible for this behavior. The guide is here: https://www.samsung.com/us/support/answer/ANS00062983/
You can also try clearing your device's cache partition with these steps, which can help improve device behavior:
• Ensure the device is powered off. If the device is unresponsive/frozen, press and hold the Power button for approximately 10 seconds or until the device power cycles.
• Press and hold the Volume Up button and the Home button.
• While continuing to hold the Home and Volume Up buttons, press and hold the Power button until 'RECOVERY BOOTING' appears in the upper left then release all buttons.
• Select wipe cache partition. Utilize the Volume Up/Down buttons to highlight and the Power button to select.
• Select reboot system now. Option is highlighted, utilize the Power button to select.
Please let me know if all these help.
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‎04-25-2022 10:52 AM in
Galaxy S21