I have an S21 FE 5g that's 2 years old. About a month ago my phone app stopped working intermittently. It starts working again once I restart it, but in 12 to 24 hours it again stops receiving or making calls. If I try to make a call, the phone immediately just hangs up. Any ideas?
Hello, welcome to the Community, and thanks for reaching out. I can certainly understand the inconvenience of your phone calls just hanging up on you, and the restarts only being temporary fixes. The first thing to try is seeing if a third-party application is responsible for this behavior (assuming you are not using a third-party phone application to make said calls). This can be done with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
Lastly, try contacting your carrier to see if they can assist further, as there may be service-related things affecting your calls.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Hello, welcome to the Community, and thanks for reaching out. I can certainly understand the inconvenience of your phone calls just hanging up on you, and the restarts only being temporary fixes. The first thing to try is seeing if a third-party application is responsible for this behavior (assuming you are not using a third-party phone application to make said calls). This can be done with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
Lastly, try contacting your carrier to see if they can assist further, as there may be service-related things affecting your calls.
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
