My phone has rather suddenly started having issues. It is overheating with normal use. The battery life has also diminished. I believe it all started with last update in Feb 2024. Malwatebytes doesn't detect any issues. I installed and ran AVG Cleaner thinking it might be background usage issues. That didn't solve the issues.
I thought perhaps it was just time for a new phone, but I'm seeing posts here of the new S24 having the same issues. Any ideas to solve this issue (bug)???
Hello, Welcome to the Community. We understand the concern of the battery draining quickly and the phone overheating.
Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following:
Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery.
If you've tried troubleshooting above, when it comes to problems overheating or exorbitant drain to the battery, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Hello, Welcome to the Community. We understand the concern of the battery draining quickly and the phone overheating.
Some things that can help with Battery optimization, if you're just having a battery draining issue, is the following:
Note: The battery adaptive feature may cause the battery to drain a little faster at first until the phone adapts to your usage, and learns how you're operating, the charge will be stored and used in different manners based on how you use your phone. This sometimes can take a few weeks for it to learn the habits and customize itself to make sure you have the best performance and lasting battery.
If you've tried troubleshooting above, when it comes to problems overheating or exorbitant drain to the battery, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
