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‎08-05-2024 03:15 PM in
Galaxy S21Hi everyone.
I bought this S21 fe 5G 3 years ago from Samsung.com locked to Verizon. I have miserable service where I now live so I am trying Mint Mobile.
Problem is, after verifying my phone was unlocked with vz and following all the steps for both vz and mint, I got an error message saying I "could not be activated on another carrier's network...."
I removed my vz rant, very angry with them, but they seem to think I stole the phone or have a fraudulent charge even though I have had autopay enabled for years and been a customer for over 14 years. Never going to be with them again.
They finally stated it was carrier locked and dont seem to have a clue what is going on and want to escalate yet again with a 3-5 day wait.
Would there be any reason this cant be done such as my purchasing a vz locked phone from samsung directly can or cannot be unlocked to move to another carrier?
Solved! Go to Solution.
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‎08-05-2024 03:33 PM in
Galaxy S21- Mark as New
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‎08-05-2024 05:50 PM in
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‎08-05-2024 05:55 PM in
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‎08-05-2024 05:57 PM in
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‎08-05-2024 05:58 PM in
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‎08-05-2024 06:16 PM in
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‎08-05-2024 04:22 PM in
Galaxy S21thanks for getting back. Purchased the phone new from samsung online outright. Phone bill has always been autopay forever. Was even told today that vz owes me $31. Problem with vz is they have no clue as to what is going on here.
Hate to have to buy a new phone you know. Cant get a trade-in from samsung for an A35 but that is a downgrade in quality in too many ways.
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‎08-05-2024 05:04 PM in
Galaxy S21BTW. I followed all of the procedures on both vz and mint as to the proper way to port my phone over. Vz will automatically delete and cancel your account when you make the move.
My wife agreed to changes while she was speaking to an agent and as soon as she agreed to the modification, the agent pulled the plug on the phone call mid-sentence.
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‎08-05-2024 05:08 PM in
Galaxy S21![](/skins/images/06E1DE39729431FC2C102D5561F02B50/responsive_peak/images/icon_anonymous_message.png)