Solved: S21 freezes while playing games - Samsung Community

Fatenyl · ‎04-11-2021

Anyone else s21 freeze while playing games?

SamsungRei · ‎04-15-2021

Make sure the apps are up to date. If this is happening with multiple apps, you can try clearing the cache partition. https://thedroidguy.com/wipe-cache-partition-galaxy-s21-1147707 If you are still having issues with the phone freezing, the next step would be to do a full backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029 If the phone continues to experience issues it would need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

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SamsungRei · ‎04-15-2021

Make sure the apps are up to date. If this is happening with multiple apps, you can try clearing the cache partition. https://thedroidguy.com/wipe-cache-partition-galaxy-s21-1147707 If you are still having issues with the phone freezing, the next step would be to do a full backup and factory reset of the phone. https://www.samsung.com/us/support/answer/ANS00062029 If the phone continues to experience issues it would need to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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S21 freezes while playing games

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