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Original topic:

S21 ultra camera too 🔥 shuts down.

(Topic created: 06-08-2021 07:48 PM)
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DEC_21
Constellation
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Galaxy S21

Tired of my S21 camera shutting down after only about 10 minutes of using my camera.

 
I have all the updates up to date. This phone is too expensive to be doing this. Very disappointed so far with the camera shutting down on its own after using it for no more than 10 minutes at a time.
1 Reply
Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S21

I understand how frustrating this can be. Try testing the camera in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983 Here are some troubleshooting steps to help get the camera working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01001329/ 

If the camera is still not working properly after all troubleshooting has been completed, then service would be recommended.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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