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Original topic:

S21 ultra camera too 🔥 shuts down.

(Topic created: 06-05-2021 08:52 PM)
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DEC_21
Constellation
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Galaxy S21

Tired of my S21 camera shutting down after only about 10 minutes of using my camera.

 
I have all the updates up to date. This phone is too expensive to be doing this. Very disappointed so far with the camera shutting down on its own after using it for no more than 10 minutes at a time.

1 Solution


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Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S21

I understand how frustrating this can be. Try testing the camera in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983 Here are some troubleshooting steps to help get the camera working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01001329/ 

If the camera is still not working properly after all troubleshooting has been completed, then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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1 Reply
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S21

I understand how frustrating this can be. Try testing the camera in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983 Here are some troubleshooting steps to help get the camera working properly again. https://www.samsung.com/us/support/troubleshooting/TSG01001329/ 

If the camera is still not working properly after all troubleshooting has been completed, then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.