Power cycle your phone (restart) Check airplane mode Check you have service
A power cycle will normally work . Restart phone
*** This next process will delete everything on your phone make sure you have all your passwords .
If you have service and airplane mode is not on and you have had the phone for awhile do a factory reset . This will make your phone like it's the 1st day but you will keep the latest updates . Your phone will be fast again Beware you will lose all your picture and txt messages so back up before you do this
I understand how frustrating this is. Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/ If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. I apologize for any inconvenience.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Joining the community with the same issue of calls cutting in and out on Samsung S21 Ultras. Went to Verizon store. Had me reset Network. Didn't make a difference. Rep at Verizon said they have been getting lots of complaints. Come on Samsung. We pay to much for our phones to not be able to use them! Roll out a patch ASAP>>>>>>
We all need to call our providers multiple times a day until a patch is released and the issue is resolved.
Is there anyone else having problems with calls cutting out since the new July update? I contacted Samsung and they said it was my phone which I know its not because my whole family's phones aren't working. I am very frustrated with them not being able to use my phone!
I had a Samsung update on July 7 2022...ever since that...my phone keeps cutting out. I see I'm not alone. There are 3 other Samsung 's in my plan that are doing the same thing. It is definitely from this update. Come on Samsung...come up with a patch. You are going to lose lots of business if you can't fix this in a timely manner. I'm losing business as I can't use this phone for calls. Absolutely useless!
