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Original topic:

S21 unable to make/receive calls

(Topic created: 03-30-2022 10:12 AM)
userDVbRu1xgLy
Constellation
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Galaxy S21

I can't make any calls or receive any calls on my device 

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bill-e
Samsung Care Ambassador
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Galaxy S21

Check that it is not in Airplane mode.  

Which Phone, which Carrier, did it work before and when did it stop working?

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy S21 Ultra 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch3(VZW), M8 Smart Monitor
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mike57746644
Explorer
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Galaxy S21
Power cycle your phone (restart)
Check airplane mode
Check you have service

A power cycle will normally work . Restart phone


*** This next process will delete everything on your phone make sure you have all your passwords .

If you have service and airplane mode is not on and you have had the phone for awhile do a factory reset . This will make your phone like it's the 1st day but you will keep the latest updates . Your phone will be fast again Beware you will lose all your picture and txt messages so back up before you do this
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

I understand how frustrating this is.  Here are some troubleshooting steps you can try to get the phone working again for those calls. https://www.samsung.com/us/support/troubleshooting/TSG01001613/  If the troubleshooting is not helpful, you will need to follow up with your service provider for additional troubleshooting steps. I apologize for any inconvenience. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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userIpJ3ZW9S7c
Constellation
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Galaxy S21

Joining the community with the same issue of calls cutting in and out on Samsung S21 Ultras.  Went to Verizon store.  Had me reset Network.  Didn't make a difference.  Rep at Verizon said they have been getting lots of complaints.  Come on Samsung.  We pay to much for our phones to not be able to use them!  Roll out a patch ASAP>>>>>>

We all need to call our providers multiple times a day until a patch is released and the issue is resolved.

 

 

 

 

 

 

 

 

userIpJ3ZW9S7c
Constellation
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Galaxy S21

 

 

BCClemons649
Nebula
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Galaxy S21
We can't help if you don't put any details.
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userkXmfTMxleH
Constellation
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Galaxy S21

Is there anyone else having problems with calls cutting out since the new July update? I contacted Samsung and they said it was my phone which I know its not because my whole family's phones aren't working. I am very frustrated  with them not being able to use my phone!

 

 

Paul_B
Astronaut
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Galaxy S21
It is called buffering. Buffering usually happens with wi-fi.
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usergwCqmTqi1V
Astronaut
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Galaxy S21

I had a Samsung  update on July 7 2022...ever since that...my phone keeps cutting out.  I see I'm not alone.  There are 3 other Samsung 's in my plan that are doing the same thing.  It is definitely  from this update.   Come on Samsung...come up with a patch.   You are going to lose lots of business  if you can't fix this in a timely manner.  I'm losing  business  as I can't  use this phone for calls.  Absolutely  useless!