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Original topic:

SAMSUNG S21 Ultra camera is blurry and not focus out of the box,

(Topic created: 03-24-2021 02:03 PM)
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userGlwLZpYl78
Asteroid
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Galaxy S21

I am very disappointed with my new Samsung Galaxy S21 5G Ultra, bought it 2 weeks ago. I own Galaxy S9+ as my previuos phone and its photos are all focussed and clear when use it as point and shoot camera mode. But the S21 photo qualities when use it as point and shoot camera are disappointingly blurry and not well focussed at all.

Please Samsung help come up with a solution. Is my camera faulty ? The lens cover was taken of and lens are clean with lens cleaning clothes as well. But did not solve the problem. The firmware and software are all up to date. Please help. I notice that I am not the only one who complain about this issue. 

6 Replies
Ekamek
Black Hole
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Galaxy S21
Definitely not alone on this. Initial 3.0 beta addressed picture quality but most recent 3.1 update has made worst than it was with 2.5 on the Note20 Ultra as well, at least for me. Focusing is definitely an issue to fix sooner than later.
Postman1
Cosmic Ray
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Galaxy S21
For me front camera and macro camera on rear side works perfectly. But the default 108MP rear camera is trash. Pictures are very fuzzy, blur and grainy
Postman1
Cosmic Ray
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Galaxy S21
Any update?
Samsung_HCFe2WO
Astronaut
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Galaxy S21

I went from an Note 10+ to the S21 + and I am extremely dissappointed. The battery is not what they hyped it to be and my S21+ is much slower than my Note 10+? I thought I was making a good upgrade choice but it appears I made a mistake.

Solution
SamsungRei
Community Manager
Community Manager
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Galaxy S21

Give these troubleshooting steps a try. https://www.samsung.com/us/support/troubleshooting/TSG01001424/ 

https://www.samsung.com/us/support/troubleshooting/TSG01001297/ 

If you re still experiencing an issue with the camera, service would be the next recommended option.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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Ricky70
Astronaut
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Galaxy S21

Hello to anyone and everyone, my s21 galaxy camera is still out of focus from .8 to 1. I have done practically everything and still taking blurry photos very frustrating any advice.