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Original topic:

SAMSUNG S21 Ultra camera is blurry and not focus out of the box,

(Topic created: 03-19-2021 08:53 PM)
userGlwLZpYl78
Constellation
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Galaxy S21

I am very disappointed with my new Samsung Galaxy S21 5G Ultra, bought it 2 weeks ago. I own Galaxy S9+ as my previuos phone and its photos are all focussed and clear when use it as point and shoot camera mode. But the S21 photo qualities when use it as point and shoot camera are disappointingly blurry and not well focussed at all.

Please Samsung help come up with a solution. Is my camera faulty ? The lens cover was taken of and lens are clean with lens cleaning clothes as well. But did not solve the problem. The firmware and software are all up to date. Please help. I notice that I am not the only one who complain about this issue. 

1 Solution


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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S21

Give these troubleshooting steps a try. https://www.samsung.com/us/support/troubleshooting/TSG01001424/ If you re still experiencing an issue with the camera, service would be the next recommended option. For service in the U.S., you can call 1-800-786-7864 or send a private message with the model code and IMEI number of the phone. http://bit.ly/2XERsky

 

For service options outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 



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5 Replies
Ekamek
Red Giant
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Galaxy S21
Definitely not alone on this. Initial 3.0 beta addressed picture quality but most recent 3.1 update has made worst than it was with 2.5 on the Note20 Ultra as well, at least for me. Focusing is definitely an issue to fix sooner than later.
Postman1
Cosmic Ray
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Galaxy S21
For me front camera and macro camera on rear side works perfectly. But the default 108MP rear camera is trash. Pictures are very fuzzy, blur and grainy
Postman1
Cosmic Ray
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Galaxy S21
Any update?
Samsung_HCFe2WO
Astronaut
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Galaxy S21

I went from an Note 10+ to the S21 + and I am extremely dissappointed. The battery is not what they hyped it to be and my S21+ is much slower than my Note 10+? I thought I was making a good upgrade choice but it appears I made a mistake.

Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy S21

Give these troubleshooting steps a try. https://www.samsung.com/us/support/troubleshooting/TSG01001424/ If you re still experiencing an issue with the camera, service would be the next recommended option. For service in the U.S., you can call 1-800-786-7864 or send a private message with the model code and IMEI number of the phone. http://bit.ly/2XERsky

 

For service options outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.