Samsung S21 Plus videos freezing after update

[Catomas]

Two updates in the past couple months have messed my phone up. The first one made my entire screen go black, I couldn't do anything to it and had to take time off work to drive 45 mins away to have it fixed. I'm thankful of the year warranty for covering it. This newest update has now started freezing videos in various apps. It's annoying. I did a factory reset because I was so frustrated - this didn't even fix the issue. There is a bug in your update, please fix it and leave well enough alone. 

[Je655]

Did you clear the cache partition when you factory reset?

https://www.t-mobile.com/support/devices/android/samsung-galaxy-s21-5g/wipe-cache-partition-samsung-...

[Catomas]

Yes, I did. I cleared the cache to every single app on my phone and I cleared the cache partition before factory resetting.

[shaygirl51]

I didn't is that what I have to do?

[Catomas]

It won't work but I'd suggest do it.

[shaygirl51]

Mines is like that too what can I do

[shaygirl51]

I didn't reset it

[shaygirl51]

I'm with boost mobile

[Catomas]

T-mobile/Sprint here, so it's not the network.

[SamsungRei · Accepted solution]

I understand how frustrating this is. Thank you for reaching out. Here are some things to assist with freezing and crashing on a device: https://www.samsung.com/us/support/troubleshooting/TSG01001416/ 

It sounds like a software reflash may be the next step if the troubleshooting provided doesn't resolve your symptoms. Please know that you will have to back up all of your data prior to the software reflash. We have a couple of options available:

1.UbreakIfix-Authorized walk-in service center for Samsung: https://www.samsung.com/us/support/ubreakifix

2. Ship your device in for service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook Messenger: http://m.me/samsungsupport

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private message: http://bit.ly/2JH2rq2 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.