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06-30-2024 05:13 PM in
Galaxy S21Solved! Go to Solution.
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07-08-2024 09:31 AM (Last edited 07-08-2024 09:32 AM ) in
Galaxy S21Hello, thanks for reaching out, and welcome to the Community. I can understand the inconvenience of not seeing text pop-up notifications when busy elsewhere on your S21 Ultra. First, try resetting your app preferences:
Navigate to Settings > Apps > 3 dot icon (menu icon) > Reset app preferences > Reset.
If that does not work, try a different text messaging app as your default (if using Samsung Messages, use Google Messages, or vice versa). You can also try clearing the cache on your messaging app: https://www.samsung.com/us/support/answer/ANS00077611/
If the behavior is still present, there could be a third-party application responsible. See if this still happens in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
If it doesn't, uninstall third-party applications until the behavior is corrected.
Lastly, you may want to try a factory reset. This can be accomplished using this guide: https://www.samsung.com/us/support/answer/ANS00062029/
Make sure beforehand to back up your stuff: https://www.samsung.com/us/support/answer/ANS00060517/
If you continue to not receive pop-up notifications after the troubleshooting, submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/
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06-30-2024 05:19 PM in
Galaxy S21- Mark as New
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07-04-2024 04:14 PM (Last edited 07-04-2024 04:15 PM ) in
Galaxy S21SAMSUNG please fix this for those of us that like this feature & for those that don't can turn it off but > can't turn it on if you took it away...
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07-08-2024 09:31 AM (Last edited 07-08-2024 09:32 AM ) in
Galaxy S21Hello, thanks for reaching out, and welcome to the Community. I can understand the inconvenience of not seeing text pop-up notifications when busy elsewhere on your S21 Ultra. First, try resetting your app preferences:
Navigate to Settings > Apps > 3 dot icon (menu icon) > Reset app preferences > Reset.
If that does not work, try a different text messaging app as your default (if using Samsung Messages, use Google Messages, or vice versa). You can also try clearing the cache on your messaging app: https://www.samsung.com/us/support/answer/ANS00077611/
If the behavior is still present, there could be a third-party application responsible. See if this still happens in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
If it doesn't, uninstall third-party applications until the behavior is corrected.
Lastly, you may want to try a factory reset. This can be accomplished using this guide: https://www.samsung.com/us/support/answer/ANS00062029/
Make sure beforehand to back up your stuff: https://www.samsung.com/us/support/answer/ANS00060517/
If you continue to not receive pop-up notifications after the troubleshooting, submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/