Text message pop-up notifications bugged

[QstnEvrythng]

Since the launch of UI 6.1, my S21 Ultra stopped receiving pop-up notifications for text messages. I get the text tone and the badge, but no pop-up. I have my settings set to enabled (like it was prior to the update). 

The only place the pop-up works is the "preview" for my lock screen. If I'm on my phone in any capacity (texting, phone call, games, social media, browser) and a text comes through. No pop-up.

It would be nice if Samsung stopped forcing their updates on users! Just last year they had the opposite issue bugging S21 users. Text message preview didn't work, but pop-ups did... Let's have fix for this please!!

[realaud]

You can disable auto updates.

[MsTrenace]

I have the same issue S22 Ultra was on the phone w/ Samsung tech spent a hour trying to explain what it's NOT doing anymore...come to find out if we want that feature have to use GOOGLE Messages...
SAMSUNG please fix this for those of us that like this feature & for those that don't can turn it off but > can't turn it on if you took it away...

[SamsungRyder · Accepted solution]

Hello, thanks for reaching out, and welcome to the Community. I can understand the inconvenience of not seeing text pop-up notifications when busy elsewhere on your S21 Ultra. First, try resetting your app preferences:
Navigate to Settings > Apps > 3 dot icon (menu icon) > Reset app preferences > Reset.

If that does not work, try a different text messaging app as your default (if using Samsung Messages, use Google Messages, or vice versa). You can also try clearing the cache on your messaging app: https://www.samsung.com/us/support/answer/ANS00077611/

If the behavior is still present, there could be a third-party application responsible. See if this still happens in Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/ 

If it doesn't, uninstall third-party applications until the behavior is corrected. 

Lastly, you may want to try a factory reset. This can be accomplished using this guide: https://www.samsung.com/us/support/answer/ANS00062029/ 
Make sure beforehand to back up your stuff: https://www.samsung.com/us/support/answer/ANS00060517/

If you continue to not receive pop-up notifications after the troubleshooting, submit an error report via Samsung Members: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/