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08-15-2022 07:11 AM (Last edited 02-11-2024 07:01 PM by SamsungChelsea ) in
Galaxy S21My wife and I both have the S21. I receive regular monthly security updates but she has not received one since May. Her phone says the software is up to date when it obviously is NOT!
Any suggestions?
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08-15-2022 07:16 AM (Last edited 04-07-2024 09:08 AM by SamsungRyder ) in
Galaxy S21Try using Smart Switch
Try using Smart Switch,
Smart Switch for Windows https://www.samsung.com/global/download/smartswitchwin
Smart Switch for Mac https://www.samsung.com/global/download/smartswitchmac/
Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your compute
Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update
Step 3. Click Update and use the on-screen prompts to download the necessary files
Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen
Note: Don't disconnect the USB cable or use your device...
If SmartSwitch is not giving you a certain overdue update, the next step is to reach out to your carrier for further assistance, since updates are provided over the air to your device by them (NOT by Samsung).
Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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08-15-2022 07:16 AM (Last edited 04-07-2024 09:08 AM by SamsungRyder ) in
Galaxy S21Try using Smart Switch
Try using Smart Switch,
Smart Switch for Windows https://www.samsung.com/global/download/smartswitchwin
Smart Switch for Mac https://www.samsung.com/global/download/smartswitchmac/
Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your compute
Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update
Step 3. Click Update and use the on-screen prompts to download the necessary files
Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen
Note: Don't disconnect the USB cable or use your device...
If SmartSwitch is not giving you a certain overdue update, the next step is to reach out to your carrier for further assistance, since updates are provided over the air to your device by them (NOT by Samsung).
Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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03-25-2023 07:12 AM in
Galaxy S21- Mark as New
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03-25-2023 07:23 AM in
Galaxy S21If you still have an AT&T SIM put it in the phone and I bet it will begin downloading updates. Once it does remove the SIM.
Bill
---
Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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03-25-2023 08:54 AM in
Galaxy S21