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08-15-2022 07:11 AM (Last edited 02-11-2024 07:01 PM by SamsungChelsea ) in
Galaxy S21My wife and I both have the S21. I receive regular monthly security updates but she has not received one since May. Her phone says the software is up to date when it obviously is NOT!
Any suggestions?
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08-15-2022 07:16 AM in
Galaxy S21Try using Smart Switch
Try using Smart Switch,
Smart Switch for Windows https://www.samsung.com/global/download/smartswitchwin
Smart Switch for Mac https://www.samsung.com/global/download/smartswitchmac/
Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your compute
Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update
Step 3. Click Update and use the on-screen prompts to download the necessary files
Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen
Note: Don't disconnect the USB cable or use your device...
Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor
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08-15-2022 07:16 AM in
Galaxy S21Try using Smart Switch
Try using Smart Switch,
Smart Switch for Windows https://www.samsung.com/global/download/smartswitchwin
Smart Switch for Mac https://www.samsung.com/global/download/smartswitchmac/
Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your compute
Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update
Step 3. Click Update and use the on-screen prompts to download the necessary files
Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen
Note: Don't disconnect the USB cable or use your device...
Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor
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03-25-2023 07:12 AM in
Galaxy S21- Mark as New
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03-25-2023 07:23 AM in
Galaxy S21If you still have an AT&T SIM put it in the phone and I bet it will begin downloading updates. Once it does remove the SIM.
Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor
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03-25-2023 08:54 AM in
Galaxy S21