JUMP TO SOLUTION Solved

Original topic:

I can't get into my phone after the One UI 6.1 update

(Topic created: 10-23-2024 03:06 PM)
1452 Views
cevs
Asteroid
Options
Galaxy S22

I just installed the 6.1 update for my Samsung Galaxy S22 and when I open the phone I get a welcome promt for the new update and an only option that says "Explore". When I hit the button a page called "advanced intelligence" with some information pops up and a button labeled "next". When I hit this one the next page just flashes for a moment before going back to the "advanced intelligence" page. I can't get past this step of the promts! The next page just says something about Samsung accounts policy but I can't really read it since it just flashes for a brief moment.

I've tried to restart the phone multiple times but I still have to go through these promts to get into the phone. But I just can't get past the "advanced intelligence" page! Please help! I need to get into my phone!

1 Solution


Accepted Solutions
Solution
cevs
Asteroid
Options
Galaxy S22

I waited an hour and the problem was still there. But then I came up with the idea to try everything while being offline. I couldn't access the settings to turn wifi and mobile data off so I just took out the SIM card and walked away far enough from the wifi router to not be connected anymore. Then it suddenly worked!

View solution in context

4 Replies
KingChad
Cosmic Ray
Options
Galaxy S22
Leave turned fully off for a little like a hour while it charges then try again
0 Likes
meself
Honored Contributor
Options
Galaxy S22
Nothing to do with charging
0 Likes
Solution
cevs
Asteroid
Options
Galaxy S22

I waited an hour and the problem was still there. But then I came up with the idea to try everything while being offline. I couldn't access the settings to turn wifi and mobile data off so I just took out the SIM card and walked away far enough from the wifi router to not be connected anymore. Then it suddenly worked!

Options
Galaxy S22
I am still on Jan 2024 update and mine is factory unlocked. Is this known issue
0 Likes