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OneDrive Syncing to old account

(Topic created: 02-19-2023 08:34 PM)
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userU43x56Jxf5
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Galaxy S22

I keep trying to change my OneDrive account for the Samsung Cloud, but it keeps defaulting back to my old one to backup data. Anyone know how to permanently change it to a new account? 

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Samsung_Moderator
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Galaxy S22

Thank you for that information. As the troubleshooting provided isn't working, I would recommend reaching out to Microsoft directly for further assistance.

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Samsung_Moderator
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Galaxy S22

Thank you for reaching out. I can certainly understand your frustration with the OneDrive syncing to your old OneDrive account and I would be happy to look into this further for you. Just to clarify, what type of device are you using?

 

Are you using your Samsung account to sync with OneDrive or a separate account?

 

I would also recommend giving this link a try under To disconnect your Samsung Gallery from OneDrive for more steps to disconnect the incorrect OneDrive account: https://support.microsoft.com/en-us/office/samsung-gallery-and-onedrive-99c4e77b-8e63-4ddc-aede-19f8...

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userU43x56Jxf5
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Galaxy S22
Thought I had it figured out but it still will not work. I have the Galaxy S22 Ultra
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Samsung_Moderator
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Community Manager
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Galaxy S22

Thank you for that information. As the troubleshooting provided isn't working, I would recommend reaching out to Microsoft directly for further assistance.

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