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Original topic:

S22 My Files app not working

(Topic created: 06-03-2022 11:31 AM)
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HectorVD
Astronaut
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Galaxy S22

l was on Samsung S20 and upgraded to S22 and the Samsung app is not working, it's My files.

So l have been problems within.
So anybody can help me?

1 Solution


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Solution
user_ams007
Samsung Care Ambassador
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Galaxy S22
Please make sure that you have updated all of your applications via the Samsung galaxy Store and also the Google play store, if that doesn't work ,try rebooting your phone into the recovery mode screen and then clear the cache on your phone and then on the same recovery mode screen go to the bottom and choose the repair all apps option, this should fix the problem,

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10 Replies
usergF9l2rXuWn
Constellation
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Galaxy S22
how do i upgrade my note 20 to 22?
usermzeJaY3BsM
Black Hole
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Galaxy S22

You purchase an S22, and trade in your Note20.

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HectorVD
Astronaut
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Galaxy S22
We have a samsung apps right ?
The yellow one that is "My Files" is now working. l dont know, Why
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usermzeJaY3BsM
Black Hole
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Galaxy S22

What do you mean by "it is not working"  Does it fail to launch?  Does it give any error messages?  Have you tried restarting your device?

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HectorVD
Astronaut
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Galaxy S22
l already restarted more than 3 times and fail launch..
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usermzeJaY3BsM
Black Hole
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Galaxy S22

have you cleared the cache and data for Samsung Files under:

Settings | Apps | My Files | Storage

If not try that.

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Solution
user_ams007
Samsung Care Ambassador
Options
Galaxy S22
Please make sure that you have updated all of your applications via the Samsung galaxy Store and also the Google play store, if that doesn't work ,try rebooting your phone into the recovery mode screen and then clear the cache on your phone and then on the same recovery mode screen go to the bottom and choose the repair all apps option, this should fix the problem,
HectorVD
Astronaut
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Galaxy S22
Thanks !! l already do it and it's working properly. Thanks for your comment!!
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user_ams007
Samsung Care Ambassador
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Galaxy S22
Please let me know if you have any questions or problems with your Samsung applications
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