JUMP TO SOLUTION Solved

Original topic:

S22 Ultra - False moisture/debris alert issues?

(Topic created: 05-18-2022 08:52 AM)
6565 Views
esmith13
Constellation
Options
Galaxy S22

Hello,

Looking for help with the moisture/debris notification on the S22 Ultra. I have had the phone less than a week, moving from a S10+. As part of that move I also carried over from my S10+ a magnetic USB-C charge adapter which is QC4.0 rated (9v 2a/5v 3a) that I only use in the car for convenience with android auto (could care less if it charges the phone or not). I always charge my phone via an Anker wireless charger.

The magnetic adapter was never removed from S10+ since the day it was new until I moved it to the S22 Ultra. about 2 days later I got my first debris/moisture warning in the middle of a work day while my phone had been untouched sitting on my work desk for over an hour prior to the message. My office is environmentally controlled at 72 degrees with 30% humidity. Considering the situation, I assumed maybe the magnetic adapter itself was dirty/old. No matter - I have a couple brand new heads for it. I popped one of those in and all was well. Three days later - I get another warning while my phone is sitting on the table in my living room - having been untouched for a while. My home is also environmentally controlled at 70 degrees with low humidity.

Just to be clear - the cable was not connected to the magnetic tip during these messages (it's only used when driving). The exposed end of the magnetic tip has no debris in/on it (it's flush and smooth so highly unlikely anyway).

Is the magnet causing an issue? Are these kinds of adapters "not allowed" for some reason now?

Also for reference, this isn't a cheap, no-name product either. The cable & magnetic adapter I use is by ChargeASAP and the variety is the UNO which is QC4.0 rated. They also make a 100W version with PD support, but like I said I use it exclusively for Android Auto in my car (with the tip living onside my phone 24/7).

 

Any help or advice would be most appreciated.

Thanks in advance.

user_ams007
Planetary Samsung Care Ambassador
Options
Galaxy S22
Also, the USB-C port should be checked, also a bowl of rice may help, if this doesn't work please contact Samsung support for a repair
Suntop
Halo
Options
Galaxy S22
I don't have that problem but my USB port seems to have a connection issue so quality control is not what it used to be I hope that the next one won't have that problem I'm getting replaced.
RustyPants
Constellation
Options
Galaxy S22

Me... having this problem. Just like on all my other Samsung phones. Horrible piece of poop! Got a brand new S22 Ultra and they still haven't fixed this problem.  Samsung!

Options
Galaxy S22
Add me to the list. I didn't see this post until now. I get this moisture detected daily it seems. I sent in a report as well. Clearly there is something glitchy with this if so many are having this issue. I cannot find the USB setting app anywhere. It doesn't seem to exist on my phone. Please Samsung allow users to disable this feature. It goes off too randomly for no resons.
Members_Nzjv36U
Constellation
Options
Galaxy S22

I have the same issue.  I hope Samsung address it soon.  It seems pretty common.  Never had the issue with my s21.

0 Likes
Reply
Techaman
Galaxy
Options
Galaxy S22
So replacement phone had not had an issue in the week I have had it
0 Likes
Reply
userv1wOTJFOu5
Constellation
Options
Galaxy S22

I have a s22 ultra 256 and getting the same issue and its barely a week old..i am unable to charge the phone using a usb cable at all..now that ive wireless booted the device i dont get the charging error for now but it doesnt charge either ..this is absolutely ridculous

0 Likes
Reply
Options
Galaxy S22
Are you using any type of charging battery case on your device?
EdMon
Halo
Options
Galaxy S22

Oh boy, another bug to watch for, not enough have dropped calls due to bad cell reception, lines in the screen, frozen screen, not working apps...and the list goes on

Unhappy Galaxy S22 ULTRA - For  those that come here just to throw a stone instead simply help about your experience, please , just go away

Options
Galaxy S22
I have had my S22 Ultra for a week and daily I receive the moisture warning detected in port notification. Wired charging is not possible. There is no moisture that I can see and device has never been wet. I have tried using several troubleshooting methods and it still gives the warning. I see this is happening to so many others. I am hoping something can be done to stop this from happening when the phone hasn't been in moisture at all.  Anyone else having this happen?