I would like to warn the community not to buy these tried to get Samsung to help me and T mobile neither can fix it and I am.out $800 on a bad products.
Its not the watch its the phone i have the same phone but the 5pro watch and am with spectrum and have the same problem ,watch will not stay connected even when the phone is in the hand that the watch is on
Also have that stupid samsung inter net popping up every time i get on the phone and the place they told me to go to said it wont happen again but it did 10 minutes later
Hello, thank you for your feedback. I apologize to hear that your experience has been less than ideal and I will be more than happy to help you get your watch connect to your device.
There are a few different troubleshooting steps you can try to help resolve the issue.
Press and hold the home and back key at the same time until Rebooting appears (It may take up to 30 seconds for Rebooting to appear)
Check your watch for any software updates
Navigate to Settings
Swipe to and tap Connections, tap Bluetooth and then tap Bluetooth witch to turn it on
Navigate to Settings and open Apps
Swipe to and tap Google Play Services and then tap Permissions
Allow all Permissions
Try reconnecting your watch
Reset your watch
Try pairing the watch using the Galaxy Wearable App
